Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Not all requests will be honored.

To be eligible for a return, your item must be in the same condition that you received it,  unused, with tags/certificate(s) of authenticity, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at art.by.tisserat@gmail.com. 

• Return shipping is at the customer's expense.
• A 10% restocking fee will be retained from the refund.
• Items returned to us without first requesting a return will not be accepted.
  
• You can always contact us for any return questions.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

For print on demand items (apparel, pet, printed decor): claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. 

Exceptions / non-returnable items
Certain types of items cannot be returned. This list is not exhaustive. Please get in touch if you have questions or concerns about your specific item

• Final sale items (original artwork, including seasonal ornaments are final sales).
• Gift Cards 
  
• Custom orders
• Print on Demand items
  • Note: because our items are created when you order, we do not refund due to buyer's remorse/ordering the wrong size. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at art.by.tisserat@gmail.com.